Steve Wright, who joined Zebra in 2021 as our global Government Practice Lead, has spent the last 20 years in the government space and has extensive experience both procuring and using technology at the federal public safety level. He wants to make it safe, easy, and efficient for all first responders to communicate and coordinate responses during incidents. Now, he collaborates closely with cross-functional teams within Zebra and public safety organizations to research, develop and implement technology solutions that support the operational effectiveness and efficiencies needed across the entire government sector. He knows the risks of rushing toward technology just for the sake of digitization, as well as the risks of rushing into a fire without the right technology in hand. He was in the UK Fire and Rescue Service for nearly 15 years and saw a massive change in culture, operational models, safety measures as well as technology utilization during that time. Matt Wroughton, the Government and Public Safety lead for Zebra in the UK and Ireland, is a strong advocate for technological innovation and improvements in the emergency services space for a similar reason. (They failed Rob and his team on many occasions, setting them back to the stone – or paper – age at the most inconvenient times.)
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He experienced firsthand the difference between manual and digitalized workflows during his 20+ years as a patrol officer, and he knows that it’s not enough to just give officers the least expensive consumer laptops or tablets. That’s why he has spent the last 20 years working closely with state and local government agencies to develop and implement technology solutions built specifically for the needs of public safety professionals. But as Rob and his department learned the (very) hard way, not all technology can get the job done.
Considering that reporting takes 80% of an officer’s time (when not responding to calls), he was very appreciative when technology tools became available to help expedite this detail-oriented task. When Zebra Senior Sales Engineer Rob Karsch joined the Bristol Police Department in 1981, he had to use pen and paper – or typewriters and transcriptionists – to complete reporting.
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